Privacy Policy
For Mookie Limited
This privacy policy (“policy”) will help you understand how Mookie Limited (“Mookie”, “us”, “we”, “our”) uses, collects, shares and protects the data you provide to us when you visit and use mymookie.com (“website”, “service”). This Privacy Policy also describes how we collect and process your personal information through your use of our website and any online account you open with us (the “Account”), to create your Account profile, to ensure security of the website and to enable you to use the products and the Account (collectively the “Services”). For the purposes of the Services, Mookie is the data controller of your Personal Data.
Mookie values your privacy and cares about the way in which your personal information is treated. As such, we are committed to safeguarding the privacy of the personal information that is provided to us or collected by us during the course of our business, as well as the personal information we receive from visitors to our website. Mookie will treat the data you provide us with as private and shall only use it in accordance with this Privacy Policy. We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.
Personal Data
All references to ‘Personal Data’ in this Privacy Policy refer to any personal information about a natural person which enables that individual to be identified directly or indirectly by reference to the data provided. The Personal Data we receive helps us provide, personalize, and continually improve the Services. We use the information to enable you to use the Services, process payments, communicate with you about your Account activity, products, services and promotional offers, update our records and maintain your Account with us, display content, and recommend our products and services that might be of interest to you. We also use this information to improve our Services, prevent, detect or report fraud or abuses of our Services and enable third parties to carry out technical, logistical, or other functions on our behalf. Information we collect: Mookie collects the information you directly provide, such as the information you share when you create an account, update your profile, fill out our contact forms, sign up for our emails, request customer support, enrol in billing, complete a compliance questionnaire, or otherwise communicate with us. The types of information we collect from you include full name, email address, address, phone number, date of birth and any other information you choose to provide. You can access a broad range of information about your Account and your interactions with us, including your Personal Data. You may access that information about you by logging into your Account. You also have the right to access your personal data at any time in order to make alterations to any personal information that may have changed or become obsolete. Should you believe that any personal information we hold for you is incorrect, please contact our customer services here.
Information from other sources: We may receive information about you from other sources (such as from the payment providers or third party identity verification service provider) and add it to your Account information and only according to this Privacy Policy. You will also be required to provide login details of your choice, namely a username, password which will be kept by us. We additionally require you to provide us with a payment method and payment details (such as bank transfer, credit card or another acceptable means of payment) in order that you can credit your Account and make the withdrawals.
Cookie policy: We automatically receive and store certain types of information whenever you interact with us. Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior which includes; analyze web traffic, web pages you spend the most time on, and websites you visit. For example, like many websites, we use “cookies,” and other unique identifiers and we obtain certain types of information when your Web browser or device accesses our Services. The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems. Please note that cookies do not allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you. Refer to your Web browser cookies setting options for more information how to manage your cookies settings. Please note that we may not be able to provide you with all the site features and Services functionalities should you block or reject the cookies.
Personal Data Processing
We process your Personal Data to operate, provide and improve the Services. These purposes include:
- We use your Personal Data to process your bets with different bookmakers, payments to and from Account and communicate with you about gaming activity, products, services, and promotional offers.
- In certain cases, we are required by law to collect and process your Personal Data.
- We use your Personal Data to provide functionality, analyse performance, fix errors, and improve usability and effectiveness of the Services.
- We may use your Personal Data to recommend features, products, and services that might be of interest to you and to identify your preferences.
- We use your personal information to communicate with you in relation to the Services via different channels (e.g., by phone, email, chat).
- We may use your personal information to display interest-based ads for features, products, and services that might be of interest to you.
- We process information to prevent or detect fraud and abuse in order to protect the security of our customers, Mookie, and others.
Privacy
Depending on which payment service you use, you may need to disclose your Personal Data or part of it to your payment provider. Note that the payment provider already has your Personal Data to provide you with the payment services and their use of any Personal Data disclosed by us will be regulated by the payment provider’s privacy policy. We engage with the technology providers, financial institutions, other companies, and individuals to perform functions on our behalf and transactions that you request or authorize. Examples include sending e-mail, analysing data, providing marketing assistance, processing payment transactions, verifying identity, fraud screening, and providing customer service.
They have access to personal information needed to perform their functions, but may not use it for other purposes and must process the personal information in accordance with this Privacy Policy and as permitted by the applicable data protection legislation. Such third-party service providers may be based outside of Nigeria. As we continue to develop our business, we might sell or buy other businesses or services.
In such transactions, user or other customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy. Also, in the unlikely event that Mookie or substantially all of its assets are acquired, user information will of course be one of the transferred assets.
We disclose Account and other Personal Data when we believe disclosure is appropriate or required to comply with the law; enforce or apply our General Terms and Conditions and other agreements we have with you; or protect the rights, property, or safety of our business, our users, or others. This also includes exchanging information with other companies and organizations for fraud protection reduction as well as sharing information with our attorneys, auditors, and other representatives.
Link to Other Websites
Our website contains links that lead to other websites. When you click on these links Mookie is not responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.
Minors
The online betting and gaming services that we offer are strictly prohibited for persons less than 18 years of age or under the age of legal consent for using online betting and gaming services under the laws of the jurisdiction in which the person is located. Consequently, minors may not register and play on our Site.
We collect proof of identification from our customers as part of our age verification process. Age verification process is at the point of withdrawal when BVN is submitted. Any minor who is found to be gambling on Mookie shall have his/her Account immediately blocked. Mookie reserves the right to conduct a security review to validate your identity and age. Registration of the Account authorizes us to conduct such security reviews supplied by you against third party databases.
Security
We work to protect the security of your information you provide to our websites by using Web Application Firewall (WAF) and Bcrypt encryption to encrypt that information during transmission.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. It is important for you to take steps to protect against unauthorized access to your account and your password.
You should keep your password and any security questions confidential. The security of your Account relies on your protection of your password and security questions. DO NOT SHARE YOUR PASSWORD.
If you do share your password with a third party for any reason, the third party may have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately and also contact us right away.
Data Deletion
Mookie automatically deletes your account after 30 days of inactivity. An inactive account can be activated within 30days by a simple log in.
General
The Constitution of the Federal Republic of Nigeria 1999 (as Amended), the Nigeria Data Protection Regulation 2019, and other applicable data protection laws provide certain rights for you. You are entitled to request details of the information we hold about you and how we process it.
You have the right to have your personal data rectified or erased/deleted, restrict our processing of that information, to stop transfers of your personal information to a third party and, in some circumstances, to have personal information relating to you transferred to another service provider/organisation.
If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations. Please note that even after you have chosen to withdraw your consent, we may be able to continue to process your personal information to the extent required or otherwise permitted by law, particularly in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations.
You may wish to inform us of updates to any information you may have with us, you may also request that Mookie provides information collected from you in a structured, commonly used and machine-readable format, where technically feasible. Mookie, in accordance with its obligation under relevant laws shall notify you of our compliance with all such requests that you may have made in accordance with your rights under laws.
For any of such request in pursuance of such rights, please email us at [email protected] Mookie shall take no responsibility whatsoever for events beyond its control inclusive of, but not limited to, acts of god or natural disasters and including power cuts and strikes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your Account.
It may become necessary, at any time, for us to make modifications to this Privacy Policy and we will publish such modifications on the website. Continued use of the Services will be considered as your acceptance thereof. Such modifications will not impact your Account registration details unless required to the contrary by law. It is the responsibility of each customer to regularly check the General Terms and Conditions and Privacy Policy for updates. This privacy policy is governed by the Laws of the Federal Republic of Nigeria. This Privacy Policy is effective from 01/09/2022
