Frequently Asked Questions
General Mookie
Is Mookie a safe and secure platform for betting and gaming?
Absolutely!
At Mookie, we take your security and privacy seriously. Our platform utilizes state-of-the-art encryption technology and follows strict security protocols to ensure your information remains safe.
What sports and games can I bet on and play with Mookie?
Mookie offers an extensive range of sports betting options and an exciting variety of gaming choices.
From football, basketball, and cricket to slots, poker, and more – we have something for everyone!
How do I deposit and withdraw funds on Mookie?
Depositing and withdrawing funds is a breeze with Mookie.
Simply link your preferred payment method, and you can effortlessly manage your transactions securely and efficiently.
Are there any promotions or bonuses for new users?
Of course! We love to welcome new users with open arms.
Enjoy our enticing sign-up bonuses and various promotions to boost your excitement from the moment you join Mookie.
What kind of customer support does Mookie provide?
At Mookie, we pride ourselves on delivering top-notch customer support.
Our dedicated team is available around the clock to assist you with any queries or concerns you may have.
Why do I need to submit my ID for verification, and how is it handled securely?
We require users to submit a valid government-issued ID (such as a National ID, Passport, or Driver’s License) to verify their identity, prevent fraud, and comply with regulatory requirements.
Your document is securely encrypted and stored, with access restricted to authorized personnel only. We do not share or sell your information to third parties, and your ID will only be used for verification purposes. Once the verification process is complete, your document is either securely stored for compliance or deleted in accordance with our data retention policy.
If your verification is denied, you will be notified and given the opportunity to resubmit a valid document. You may also request the deletion of your ID after verification, subject to legal and regulatory obligations.
Predict & Win
Do I need to pay to play?
No, it is absolutely free!
How does it work?
You select the current round, review the fixtures & statistics, select your predictions then click continue, input your email and submit. Please note that by submitting a prediction, you are agreeing to our terms and conditions.
Can I play more than once?
You can only play in the current round once. Check out the next round to see the upcoming game and know when you can submit another prediction.
How do I know if I've won?
If you qualify for a reward, i.e. you are amongst the first set of users to predict a rounds scores accurately, you will be contacted using the email address provided when you submitted your prediction.
For any complaints, kindly chat with us or send an email to [email protected].
Can I place a prediction during a match?
Once the earliest fixture of the current game round starts, prediction lines close for that game which is moved to the previous round.
Is my information safe?
Yes, all data shared using our apps is protected and secure, to find out more see our Privacy Policy.
What happens if the football match is decided by extra time or a penalty shoot out?
Winners are determined by the accuracy of their predictions when compared to the Full Time Result, i.e. extra time and/or penatles outside of normal game time will not be factored.
In the event of multiple matches per round, can I win if some of my prediction scores are correct?
Yes, your predictions do not have to be 100% accurate.
The player with the highest accuracy wins.
