Terms of Use
for Mookie Limited
Please read these terms and conditions (“terms and conditions”, “terms”) carefully before using mymookie.com & mookie.app (“website”, “app”, “service”) operated by Mookie Limited (“us”, ‘we”, “our”).
Conditions of Use
By using this website, you certify that you have read and reviewed this agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this agreement, you are advised to leave the website accordingly.
Mookie only grants use and access of this website, its products, and its services to those who have accepted its terms. We reserve the right to withdraw, suspend or amend any aspect or feature of the Website and/or any Service or part of the Service without notice.
Privacy Policy
Before you continue using our website, we advise you to read our privacy policy regarding our user data collection. It will help you better understand our practices.
Age Restriction
You must be at least 18 (eighteen) years of age before you can use this website. By using this website, you warrant that you are at least 18 years of age and you may legally adhere to this agreement. Mookie assumes no responsibility for liabilities related to age misrepresentation.
Intellectual Property
You agree that all materials, products, and services provided on this website are the property of Mookie, its affiliates, directors, officers, employees, agents, suppliers, or licensors including all copyrights, trade secrets, trademarks, patents, and other intellectual property. You also agree that you will not reproduce or redistribute Mookie’s intellectual property in any way, including electronic, digital, or new trademark registrations. You hereby grant Mookie a non-exclusive license to display, use, copy, transmit, and broadcast the content you upload and publish.
For issues regarding intellectual property claims, you should contact the company in order to come to an agreement. You acknowledge and agree that all intellectual property rights in our website, the services and/or Information or data shall remain at all times vested in Mookie or its licensors. These intellectual property rights include, without limitation, copyright, trade marks, the underlying software, the design, graphics, layout, look and structure of our website and the services, database rights, design rights, domain names and rights to goodwill and/or to sue for passing off.
You are permitted to use this material and content only as expressly authorised by us or our licensors, and for the purposes set forth in the terms and conditions only. Our licensors reserve the right to enforce any of their intellectual property rights in any of the content, including, without limitation, Information or Data, and/or the Services, directly against you. You agree not to (assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, tamper with or create derivative works of such material and content.
User Accounts
As a user of this website, you may be asked to register with us and provide private information. You are responsible for ensuring the accuracy of this information, and you are responsible for maintaining the safety and security of your identifying information. You are also responsible for all activities that occur under your account or password. User credentials are encrypted allowing automated logging in. You have the options of withdrawing to your Mookie wallet or bank account.
There is the free subscription and paid subscription with a billing cycle of either monthly or yearly depending on the user’s choice. Mookie’s subscription can be renewed automatically and you may choose to cancel at any time. When a subscription is canceled, there will be no refund of money but the subscription will run its full cause and will not be renewed. At the expiration of any booking, the bet can no longer be placed on Mookie. If you think there are any possible issues regarding the security of your account on the website, inform us immediately so we may address them accordingly. We reserve all rights to terminate accounts, edit or remove content and cancel orders at our sole discretion.
Without limiting any rights of Mookie hereunder or in law, if Mookie reasonably believes, at its sole discretion, that you have breached these Terms of Use, including any of sports or game rules and terms and conditions applicable to any specific functionality, bonus or promotion, or actual or suspected prohibited behaviour leading to collusion or fraud or activity aimed at defrauding Mookie, or there has been unusual activity on the account, or for any legal reasons, Mookie may:
- Suspend your Account for up to 90 days; and/or
- Restrict you from withdrawing funds from your account and/or making deposits and/or placing the bets; and/or
- Prevent you from accessing your account; and/or
- Terminate your account.
Mookie may require you to provide any additional information that is necessary to conduct an investigation and/or verify your compliance with these terms and conditions (including an identification documentation and/or documentation from your payment provider).
Mookie may notify you of the Account suspension using the email address registered under the Account or via online pop-up notice when logging into your Account, provided such notification will at no time be a pre-condition for any suspension or termination of the account, as the case may be.
Mookie will address the issue that has given rise to the account suspension as soon as may be reasonably practicable, including requesting verification information from you. As a result of the review or investigation, the account and/or any specific suspended functionality will be either re-activated or terminated.
If any potentially suspicious activity is performed under your account, you may be requested to provide us with additional documentation confirming your identity or source of funds or address. Such evidence may be requested due to, but not limited to the same, the size, volume or pattern of bets placed under the account.
Mookie may suspend or close your account immediately as a result of the activity that cannot be verified by a supporting evidence.
If Mookie terminates the account pursuant to the foregoing or due to your breach of any of the terms and conditions, and you have placed any bets on the events that have not yet taken place as of the time of the termination of the account there shall be no refund of funds. In the event of termination of the account for the reasons of fraud or associated fraudulent type of behaviour, any residual credit balance, including the winnings may be forfeited and the open bets void. On termination of the account, your rights to use the services shall immediately terminate.
It is your sole responsibility to uninstall or remove any software used in relation to the use of the website and/or the services, as you may deem appropriate. You cannot buy, sell or transfer the account to other User(s). You shall not transfer or sell your account and/or acquire or accept a transfer of another registered account with Mookie from another person.
Predict & Win
To maintain fairness and integrity in the Mookie Predict & Win game, we have updated our policy regarding users suspected of creating and using multiple email accounts to place predictions. These changes are designed to prevent any unfair advantage, ensure a level playing field, and protect the interests of all participants.
- Purpose of the Policy:
The purpose of this policy is to prevent the creation and use of multiple accounts by the same individual to submit additional predictions and potentially manipulate the outcomes of the Predict & Win game. This policy applies to all users participating in Mookie’s Predict & Win game. - Multiple Email Accounts Violation:
Mookie does not allow any user to submit predictions with more than one email address and create more than one account to claim winnings in the Predict & Win game. Any users found to be in violation of this rule will be subject to penalties outlined below. - Measures for Preventing Multiple Accounts:
Mookie will employ the following techniques to prevent multiple account abuse:
Profile Verification: Users must verify their accounts using their real names, email addresses and phone numbers.
KYC Verification: We may require further verification (e.g., government-issued ID) to confirm a user’s identity. - Policy on Suspicious Accounts
Users suspected of operating multiple accounts will be flagged and subjected to the following actions:
First Offense:
Temporary Suspension: All accounts associated with the suspected user will be temporarily suspended pending further investigation.
Notification: The user will receive an email and/or in-app notification informing them of the suspected violation and suspension.
Forfeiture of Winnings: Any winnings or rewards accumulated through multiple accounts will be forfeited.
Account Verification: The user will be required to complete an identity verification process to confirm their legitimate participation. This may include providing a government-issued ID, phone number verification, and other relevant details.Second Offense:
Permanent Suspension: Upon verification of repeated attempts to use multiple accounts, all associated accounts will be permanently banned from participating in Predict & Win, and the user will be disqualified from receiving any prizes.
No Reinstatement: Once an account is permanently banned, it cannot be reinstated under any circumstances. - Appeal Process
If a user believes they were unfairly flagged for using multiple accounts, they may file an appeal by following these steps:
Submit an Appeal Request: Users can contact Mookie’s support team via email or live chat, providing detailed information regarding the situation.
Investigation: The support team will review the appeal and investigate the flagged accounts further.
Decision: If the appeal is successful, the user’s account will be reinstated, and any temporary penalties removed. If unsuccessful, the user will receive an official notice that the decision stands. - Consequences for Deliberate Violations
Users found deliberately creating multiple accounts with the intent to manipulate Predict & Win or gain an unfair advantage will be permanently banned from the Mookie Predict & Win game.
Additionally:
All associated accounts will be deleted.
Users will lose access to all rewards, and any potential future participation.
Legal action may be taken if fraud is detected. - Ongoing Monitoring and Auditing
Mookie will continue to monitor the platform for suspicious behaviour and violations of this policy. Users are encouraged to report suspicious activity through the in-app reporting system, and any valid reports will be investigated. - Updates to This Policy
Mookie reserves the right to update this policy at any time. Users will be notified of significant changes via email or in-app notifications.By participating in the Predict & Win game, you agree to comply with this policy and ensure a fair and enjoyable experience for all users.
If you have any questions or require further clarification, please contact our support team at [email protected] or via live chat on our platform.
Applicable Law
By visiting this website, you agree that the laws of Nigeria, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between Mookie and you, or its business partners and associates. These terms and conditions shall be governed by and interpreted in accordance with the laws of Nigeria and you irrevocably submit to the non- exclusive jurisdiction of the courts of Nigeria in relation to any dispute in relation to the terms and conditions.
Any bet placed by the User shall be governed by the applicable provisions of the Nigeria Criminal Code Act, and any regulations and rules made in terms thereof, as amended from time to time. It shall be the responsibility of the user to ensure that he/she is aware of these provisions.
Complaints and Claims
All complaints regarding a bet placed through the Services or a game played, must be communicated to Mookie within 15 (fifteen) calendar days from the date of the settlement of the bet, or if still pending, from the date of acceptance of the bet. All complaints must be addressed to Customer Services, and need to include your account user ID and the details of the bet/game.
All claims with regards to unresolved complaints or any disputes regarding the outcome of the complaint resolution must be sent in writing to Customer Services, Mookie Limited, No 1, Akintola Auigbe Street, Lekki Phase 1, Lagos State, Nigeria, within 15 (fifteen) calendar days from the date of the resolution of the complaint. Ensure to include your Account User ID, the details of the bet your claim relates to and copies of the relevant correspondence with the Customer Service.
Failure to provide the correct and full details, or requests sent after 15 (fifteen) calendar days from the date of the resolution of the complaint, will result in disregarding the claim. Without prejudice to any rights under these terms and conditions or in law, Mookie reserves the right to suspend the Account once the claim has been received and until its complete resolution.
Offensive or rude language, as well as malicious or damaging comments, will not be tolerated while contacting our staff or while discussing our products and services in any media, network or forum. Any infringement of this policy will result in a suspension or termination of the account and any such other remedy or action as may be permitted by law.
Third Party
Unless expressly stated, nothing in the terms and conditions shall create or confer any rights or any other benefits whether pursuant to the statue or otherwise in favour of any person other than you and Mookie respectively Nothing in the terms and condition shall create or be deemed to create a partnership, joint venture or principal-agent relationship between the User and Mookie.
Indemnification
You agree to indemnify Mookie and its affiliates and hold Mookie harmless against legal claims and demands that may arise from your use or misuse of our services. We reserve the right to select our own legal counsel.
Waiver
If Mookie fails to insist upon strict performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of subsequent default. No waiver by Mookie shall be effective unless provided in writing, excluding email.
Limitation on Liability
Mookie is not liable for any damages that may occur to you as a result of your misuse of our website.
Assignment and Transfer
You may not assign, transfer, charge or otherwise deal in your rights and/or obligations under the Terms of Use without our prior written consent. Mookie is entitled to assign, transfer, charge or otherwise deal in our rights under these terms and conditions as we deem fit.
Entire Agrement
Mookie reserves the right to edit, modify, and change this agreement at any time. We shall let our users know of these changes through electronic mail. This agreement is an understanding between Mookie and the user, and this supersedes and replaces all prior agreements regarding the use of this website.
The terms and condition and any document expressly referred to in them and any guidelines or rules posted on the website represent the entire agreement between Mookie and the user in relation to the subject matter of the terms and conditions and supersede any prior agreement, understanding or arrangement between the User and Mookie, whether oral or in writing. The current version of the terms and condition applies to the latest version of website or any of its component.
